The state has taken efforts to make G2C services available online and at Service Delivery Centres (Lok Sewa Kendras (LSK), Common Service Centres (CSC) and CHOiCE centres) across the state e.g. e-District platform offers 126 services online. Out of these services, significant volumes of application are through Service Delivery Centres like LSK or CSC centres. In Addition, there are many public services which are being delivered either in an offline manner and online through department specific applications/portals. Till now, nearly 170 core services have been identified, benefits under which can be delivered to the citizens through Direct Benefit Transfer (DBT) mode. However, to apply for these services citizens need to conduct multiple visits to CSCs, LSKs and government offices. In case there are some problems with approval, getting to know the exact problem with approval gets difficult for citizen and this requires the citizen to visit the concerned location again. The problems are compounded with the need to carry paper copies of government issued certificates or supporting documents which need to be submitted repeatedly whenever a new application is made by the citizen.
The elected Government of Chhattisgarh intends to enhance the social safety net of residents of the state. In addition to providing social benefits, government intends to provide timely and convenient delivery of public services and social benefits. Given the people-centric focus of the state government and the fact that the government engages the majority of its resources in the delivery of services and benefits to the state’s 25 million people and technological advancements, it is imperative that a fresh look at transforming public service delivery be taken..
The broad vision is governance regime that is paperless, presence-less, cashless, consent-based and ensures proactive delivery of public services, giving utmost importance to effective grievance redressal. In line with the commitment made by the Government of Chhattisgarh and the expectations of the people, Chhattisgarh Infotech Promotion Society (CHiPS) has envisaged the Hamar Pahichan program with the twin objective of enhancing citizen experience while availing public services and improving the efficiency of public service in the state of Chhattisgarh. Hamar Pahichan Portal has been launched to achieve the above-mentioned objectives. This portal has be an integrated platform for Direct Benefit Transfer (DBT) schemes of Chhattisgarh State. This portal will be used by citizens, government users, LSK/CSC agents, Call Center agents and many more in public service delivery ecosystem.
Hamar Pahichan program has been conceptualized by Government of Chhattisgarh to achieve the following objectives in relation to public services delivered using this program: